To activate the procedure for after-sales services, it is necessary to contact our Customer Service.

Item replacement for incorrect shipment

The product replacement procedure for incorrect shipping can be activated when a product other than the one the customer ordered and, therefore, not present in his order has been mistakenly shipped from La Favola Senza Glutine. The procedure can be activated within 8 calendar days from the date of delivery of the goods, the activation of the service can be carried out by contacting our Customer Service.
Before activating this service, it is advisable to compare what has arrived with the technical description of the article on our site, where you can view a detailed photo of each article and its main technical characteristics.
The shipping costs are paid by La Favola Senza Glutine and the shipment must be made by express courier.
The item must be returned in the state in which it was delivered, therefore without signs and writings of any kind on the packaging and without having been opened or used in any way; using a rigid box and special packaging to protect it from damage during transport.
The opening of the package will be allowed, insofar as it is indispensable, only in the event that the packaging does not allow the verification of the ordered product with respect to the one delivered.
In the event that the item on your purchase invoice is no longer available, you will be contacted by our customer service who will issue a credit note and simultaneous bank transfer to your current account. The amount of any credit note and bank transfer will be calculated taking into account any discounts and promotions on the purchase invoice.

Incomplete article of some parts or accompanying material

This service can be activated within 8 days of receiving the goods; if it is not complete with all its parts or accessories.
Before activating this service, La Favola Senza Glutine recommends that you compare what has been delivered to you with the technical description of the item, as well as the accompanying material on the site.

Damage to the Goods during home transport.

In the event that the courier delivers to the customer with a visibly damaged packaging, La Favola Senza Glutine advises, to obtain a refund or an exchange, to accept the goods by putting the reason “Accepted subject to control” on the transport document. , in the case of collection of fragile objects, always check the integrity of the goods by opening the packaging, if the courier denies this check, put the writing “Accepted subject to control” on the courier’s bill.

The Customer must, therefore, promptly contact and, in any case, no later than 8 days the Customer Service of La Favola Senza Glutine which will open a case of damage for the replacement of the goods, also must send an e-mail to the address ordini@lafavolasenzaglutine.it where it signals that the goods have been withdrawn subject to control and reporting the anomaly found.
In the event that the customer contacts the Customer Service of La Favola Gluten Free after the 8th day, and does not follow the points indicated above, the request for damage will not be accepted.

Right of withdrawal

Purchases on our site are subject to new regulations to adapt Italian law to EU directive 2011/83 / EC (amending directives 93/13 / EEC and 1999/44 / EC and repealing directives 85/577 / EEC and 97/7 / EC) in the field of e-commerce and distance sales, the right of withdrawal cannot be applied to distance sales relating to food or household products delivered on a regular basis;
In any case, since these are handcrafted products, in case of problems, please contact us at our address ordini@lafavolasenzaglutine.it to evaluate the anomalies that the product presents.
Warnings
La Favola Senza Glutine reserves as of now not to accept shipments of components or products that:
– do not contain original packaging, accessories and manuals;
– have been made without having activated the request for intervention of La Favola Senza Glutine;
– have been made without following the delivery methods indicated by the Customer Service of La Favola Senza Glutine;
In such cases the transport costs for the return will be charged to the customer.